Terms & Conditions

Registered Address Ltd trading as OfficeO ("the Company", "we", "us") provides a low cost virtual office address service ("the Service") at its office ("the Address"), details of which may be found on the OfficeO website ("the Website").

These Terms and Conditions set out the terms on which the Company shall provide the Service to you ("the Client", "you", "your") and constitute the agreement between us ("the Agreement"). They apply to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

Any purchase for the Service that you place with the Company, by whatever method, will be governed by these Terms and Conditions. Client purchases are only valid if made via the Company's online ordering procedure on the Website.

By making a purchase, the Client accepts and agrees to be bound by these Terms and Conditions. When you purchase from the Website you warrant that you are over the legal age of 16.

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.

Due to the nature of the internet and the fact that your access to the Website involves features outside our control, we do not accept liability for technical problems that you may experience with the Website.

While the Company takes all reasonable care to ensure that information on the Website is accurate and up to date, the Company makes no representations, warranties or undertakings about any information, content or materials provided on the Website, including quality, accuracy, completeness or reliability.

All material on the Website is provided for information purposes only and does not constitute legal, accounting, financial or other professional advice, and must not be relied upon as such.

The Website is provided on an "as is" and "as available" basis without representation, endorsement or warranty of any kind, whether express or implied, including warranties of satisfactory quality, fitness for a particular purpose, non infringement, compatibility, security, availability and accuracy.

The Company reserves the right to change, remove, withdraw or suspend the Website, access to the Website, or any part of it, without notice and without liability. No warranty is given that the Website will be uninterrupted, error free, corrected, virus free or free from anything harmful.

The Website may provide registration facilities to gain enhanced access privileges or purchase the Service. The Company will not be responsible for loss or damage incurred if the Client shares these details with business partners or any third party.

Your use of the Website and purchase of the Service are governed by the laws of England and Wales. You warrant that all information you provide to us will be accurate, current and complete, and that you will keep it accurate and up to date.

This Agreement shall commence on the purchase date upon finalised transfer of monies to the Company for the Service and shall continue unless and until terminated by either party in accordance with these Terms and Conditions.

The Client has entered into this Agreement for the provision of the Service by the Company as detailed in their online application and by the confirmation email sent by the Company.

No variation to this Agreement shall be binding unless agreed in writing by the Company. Any clerical, typographical or other error or omission in Company documents or information may be corrected without liability on the part of the Company.

Any payments taken are non refundable unless they comply with our termination and refund terms.

This Agreement is for the initial fixed term period of 12 months and shall be extended automatically on an annual basis thereafter, subject to these Terms and Conditions.

It is the Client's responsibility to cancel their account within the terms of this Agreement if they do not wish to renew the Service.

By purchasing the Service, the Company gives the Client the right to use the Address for a limited term.

The Service gives the Client the right to use the Address for the Client's company at Companies House and HMRC. The Service also permits one director of the Client's company to use the Address as their service address at Companies House.

The Service does not give the Client the right to use the Address for general business post, customer post, parcels, trading mail, personal mail, websites, business cards, letterheads, invoices, marketing material or wider business correspondence.

The Client must notify the Company of the name of the director who will use the Address as their service address. The Address may not be used as a service address for more than one director unless agreed by the Company in writing.

The Client is not permitted to state to any third party that they have a physical presence at the Address, nor assert to any government authority that the Client or any director is resident at the Address.

The Company reserves the right to disallow categories of business as it sees fit and to refuse the Service to businesses whose activities may be unlawful, immoral, or may draw negative attention from UK regulatory authorities or the public to the business, employees or Address of the Company.

Businesses in the following niches are not normally permitted to use the Address:

• Adult, alcohol, gambling, financial services including cryptocurrencies, insurance, investments and loans, firearms, payroll processing companies, pharmaceutical companies and tax rebate companies.

The Client is prohibited from using the Address in dealings with the Driver and Vehicle Licensing Agency (DVLA) or agencies of a similar nature.

The Client must not, during or after the term of this Agreement, carry out any act or omission that may damage the goodwill or reputation of the Address or Company or bring either into disrepute.

The Client may not intercept, divert or redirect any letters in transit to the Address, nor use any third party to do so.

In order to receive the Service and comply with legal requirements, the Client must provide Identification Documents before the Address may be used and before any mail will be scanned or forwarded:

• A valid copy of a driving licence, passport or identity card.
• A valid copy of a recent utility bill, bank statement, local council letter or government letter showing the Client's name and residential address, dated within 6 months.

Identification Documents may be sent to the Company by email or by such other method as the Company may reasonably request.

In the absence of such documents, the Company may hold and retain the Client's mail for a limited time period at its discretion until such documents are supplied, and may subsequently return mail to sender if the documents are not forthcoming.

The Company shall not be liable for any loss, harm or consequence suffered by the Client or a third party as a result of this procedure.

The Company may ask for original Identification Documents from the Client or their co directors, shareholders, directors or beneficial owners, and may request documents detailing the nature, purpose and composition of the Client's business.

Failure to provide requested documents within 7 days may result in immediate termination of the Service without notice or refund.

The Client must inform the Company immediately in writing or by email of any changes to contact details, forwarding address, company details, directors, shareholders, beneficial owners or business scope.

The Company is regulated by HMRC under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. By accepting these Terms and Conditions, you grant us authority to carry out a digital ID verification check by CreditSafe or a similar organisation. This check may be recorded on your credit record and a record of the search will be retained.

The Client's mail must be addressed in the format provided by the Company after registration. The Company will not be responsible for delays or non delivery arising from use of a different address format.

If the Company becomes aware of use of the Address in another format, it may inform the Client to make necessary changes at Companies House, HMRC or any other relevant body.

For administrative purposes, the Company considers mail officially received on the date marked upon the mail by Company staff at the Company's mail processing Address. Client mail delivered at the Address will not be made available for collection.

If mail is delivered in such a way that the Company cannot determine from the outside packaging that it is intended for the Client, the Company reserves the right, and is permitted by the Client, to open such mail to determine for whom it is intended.

If mail bears a personal name, business name or company name identical to one or more other Clients and staff cannot accurately determine the true addressee, the Company will attempt to return the letter to sender via Royal Mail's internal return to sender mechanism at no financial cost or liability to the Company.

The OfficeO Service covers use of the Address for HMRC and Companies House mail addressed to the Client's company. It also covers Companies House mail addressed to one director of the Client's company where that director has been notified to and accepted by the Company.

Accepted government letters are letters from Companies House, HMRC, the Pensions Regulator, the Intellectual Property Office and the Office for National Statistics, addressed to the Client's company. Companies House letters addressed to the permitted director may also be scanned or forwarded.

Letters addressed to additional directors, or letters outside the Service, will not be scanned, forwarded or released unless the Company agrees otherwise in writing.

When scanning is included in the Service, hardcopies of scanned letters will not be posted to the Client and may be shredded securely after being scanned into the Company's system.

Material unsuitable for scanning, such as a bank card, cheque or other item considered unsuitable by Company staff, will not be scanned and may instead be forwarded to the Client's forwarding address at the Company's discretion.

All letters of C4 and C5 size may be scanned, except those determined by staff to be unsuitable for scanning, including junk mail, magazines, catalogues, brochures, large documents, damaged items and items outside the Service.

The Company reserves the right to open any letter and scan it into its system if the Client has scanning included in their account, regardless of account status.

The Company accepts no liability for mail that cannot be proven to have been delivered to the Address. Proof of postage shall not constitute proof of delivery. Risk in mail passes to the Client immediately upon delivery to the Address.

If the Company has reason to believe that any mail item is or may be illegal, immoral, harmful, noxious, deteriorating, dangerous, junk or unsolicited mail, the Company may dispose of such mail as it sees fit.

The Company may refuse delivery of, return to sender, withhold from forwarding or pass to relevant authorities any mail item it deems too large, outside the Service, or otherwise appropriate for such action.

The Company does not accept parcels at the Address.

The Company reserves the right to dispose of unsolicited or unannounced items received at the Address at its sole discretion.

The Company accepts no liability for any item received at the Address or any consequence arising from receipt of items at the Address.

Purchase of the OfficeO Service gives the Client the right to use the Address at Companies House and HMRC for the Client's company, and as a Companies House service address for one director of that company.

Purchase of the OfficeO Service does not give the Client the right to use the Address for general business post, customer post, parcels, personal mail, trading mail, websites, business cards, letterheads, invoices, marketing material or wider business correspondence.

Purchase of the OfficeO Service permits eligible letters related to the Service to be scanned and emailed to the Client. Only letters of C4 size or smaller will normally be scanned. The Company may forward by post any item which, in the opinion of mail processing staff, is unscannable.

The Client account must be active, paid, not expired, not closed, and all required Identification Documents and checks must be completed and approved before any mail will be scanned, forwarded or released.

All services are purchased for the duration specified and expire at its end unless renewed.

Fees are payable annually in advance as indicated on the Website.

The Company reserves the right to vary the fees periodically without notice.

If the Client registers on an incorrect tariff or Service, or uses the Address outside the scope of the Service purchased, the Company may invoice for the difference and suspend services until full payment is received.

Additional fees may be charged for administrative duties incurred due to changes to the Client's account, including a change of forwarding address.

Clients' payment details may automatically be saved by the Company's payment processors to facilitate future manual and automatic payments. Sensitive card or payment information is not given to or visible to the Company.

The Company may charge saved payment methods for outstanding fees owed, including fees owed due to technical error or administrative oversight, and may retain payment methods as deemed necessary in accordance with our privacy policy and applicable laws.

The Company may pursue unpaid fees through court action and/or debt collection agencies.

No additional fees are charged for filtering junk mail, returning unwanted post to sender, or a separate holding fee for mail kept on file for a limited time.

The Company may offer customers and Clients discounted rates during registration, adding services, post registration and at account renewal.

Introductory offers are available only at point of sale and may not be applied to subsequent purchases.

Existing Clients may not open new accounts to replace old ones, for the same companies or trading names, to take advantage of introductory rates.

A maximum of one discount code can be applied at the time of purchase.

All services are renewable on an annual basis at the discretion of the Company.

The Company will notify Clients of the account renewal fee when an account is due to expire or has expired.

The Company may vary the renewal fee according to the services purchased and the mail forwarding address of the Client.

A compulsory account renewal is mandated if a Client continues to use the Address past the account expiry date.

The Company reserves the right to contact any third party and request they cease listing the Address if any Client, or non Client, has failed to tender adequate payment to the Company.

Clients must inform the Company of their intention to terminate the account in writing by sending an email to customer support.

The Company may terminate an account at any time with immediate effect and without refund if it suspects illegal usage of its Address or Service, or if the Client is in material breach of these Terms and Conditions.

On termination, the Client must cease all use of the Address, including use in electronic mail, promotional activities, HMRC, Companies House and any other government authority.

The Company may close accounts if enquiries related to the account holder, company directors, shareholders, beneficial owners and business activities are not answered adequately within 14 days of request.

The Company may cancel the Service if it receives complaints from law enforcement agencies or the public, receives visits from enforcement officers, suspects illegal use, or decides the Service is being abused regarding the quantity or quality of mail it must process.

Scanned copies of Client mail may be permanently deleted from Company servers following account closure.

Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.

The OfficeO Service fee will be refunded on request if the Address has not been used and only within 14 calendar days of the initial purchase date.

Other than as set out in these Terms or as the Company at its sole discretion decides, no refund will be made after 14 days from the date of purchase.

No refund will be made where the Address has been used, where the Service has been suspended or terminated due to breach of these Terms and Conditions, or where the Client has failed to complete required Identification Documents and checks.

The Company may close down an Address. If it does so, it will give 30 days' notice unless closure is required sooner, in which case it will provide as much notice as reasonably practicable. Where the Company closes an Address, it will provide an alternative office address or refund in full any remaining unused months of the annual fee, if paid in advance. We shall not have liability to you for the closure of an Address.

The method of refund is at the Company's discretion and any bank charges incurred will be deducted from the refund amount.

Nothing in these Terms limits liability which cannot legally be limited, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

To the maximum extent permitted by applicable law, the Company will not be liable to the Client for any loss or damage arising out of or resulting from the performance or breach of this Agreement.

The Company shall not be liable or deemed in breach by reason of delay or failure to perform obligations in relation to the Service if the delay, failure or loss was due to any cause beyond the Company's reasonable control.

The Company will not be liable for loss of sales, profits, revenue, business, information, data, software, anticipated saving, business opportunity, goodwill, or any indirect or consequential loss, whether in contract, tort, negligence, breach of statutory duty, equity, law or otherwise.

The Client agrees to indemnify and keep the Company indemnified against all actions, claims, proceedings, costs, damages and expenses, including legal fees, arising out of breach of warranties contained in this Agreement.

The Company's maximum aggregate liability in respect of all claims arising out of or in connection with the Website, Service, Agreement and Terms shall never exceed the sums paid by you to us in the 12 months prior to any successful claim.

You agree to indemnify and hold the Company and its employees harmless from any third party claim or demand, including reasonable legal fees. We will not accept compensation claims resulting from consequential loss to your business.

Force Majeure: the Company shall not be liable for delay or failure to perform obligations if caused by events or circumstances outside reasonable control, including acts of God, power failure, internet service provider failure, strikes, lock outs, industrial action, civil unrest, fire, flood, storms, earthquakes, communication failures, terrorism, war, pandemic, computer system failures, governmental action or accidents.

English courts shall have exclusive jurisdiction over any dispute arising out of or in connection with the Client's use of the Website or purchase of the Service.

The Company will notify Clients of important notices, including renewal reminders, invoices and service updates, by email to the last known email address. The Client agrees that email notification is valid and deemed receipt occurs 2 hours after transmission.

All Intellectual Property Rights in or arising out of or in connection with the Service shall be owned by the Company. Nothing in this Agreement transfers Intellectual Property Rights in the Address, Service or any Company-owned rights to the Client.

Any goodwill arising by virtue of the Client's use of the Address shall vest in the Company automatically upon creation.

The Client may not use the name OfficeO, Registered Address Ltd, International House, the telephone numbers, domain names resolving to the Website or the Address provided by the Company except as expressly permitted by this Agreement.

The Company may refuse to provide the Service to any person with a company name or trading name which it considers confusingly similar to any name or trademark used or likely to be used by the Company.

These Terms and Conditions are subject to change without notice.

You agree to check whether changes have been made to the relevant terms each time you visit the Website or purchase services from it.

Any notice required under our Agreement with you or in connection with matters contemplated by it shall, except where otherwise specifically provided, be in writing in the English language.

The Company will notify Clients of significant changes to these Terms by email to the last known email address. Email notification is valid and deemed receipt occurs 2 hours after transmission.

If upon receipt of the email no action is taken or objection is made within any required timeframe, the Company will consider the Client's continued use of its Address and Service as acceptance of the amended Terms and Conditions.